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FAQ
Products
Do you use fur and genuine leather?
How do I choose my size?
How do I leave a review?
Will my item be exactly the same color as what is shown on your website?
Payment
Which payment methods do you accept?
How to pay with credit/debit card?
How to pay with PayPal?
How can I change payment methods?
When will I be charged for my items?
How do I use a coupon?
Order Issue
How do I check my order status?
What does my order status mean?
Can I make changes to my order?
How can I cancel my order?
Why is my order taking longer to process than normal?
Shipping & Delivery
How can I track my package?
Why my package status did not update for several days?
What can I do if my parcel shows delivered, but I didn't receive it?
Do you ship to PO Boxes or APO/FPO military addresses?
Do you ship to my country/region?
How long is shipping duration?
How do I know the estimated delivery time?
Return & Refund
How do I return an item?
Have you received my returned items?
I've returned my item, how soon will I receive my refund?
Account
How do I reset/change password?
Contact us: service@eechic.com
