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    FAQ
    Products
    Do you use fur and genuine leather?
    How do I choose my size?
    How do I leave a review?
    Will my item be exactly the same color as what is shown on your website?
    Payment
    Which payment methods do you accept?
    How to pay with credit/debit card?
    How to pay with PayPal?
    How can I change payment methods?
    When will I be charged for my items?
    How do I use a coupon?
    Order Issue
    How do I check my order status?
    What does my order status mean?
    Can I make changes to my order?
    How can I cancel my order?
    Why is my order taking longer to process than normal?
    Shipping & Delivery
    How can I track my package?
    Why my package status did not update for several days?
    What can I do if my parcel shows delivered, but I didn't receive it?
    Do you ship to PO Boxes or APO/FPO military addresses?
    Do you ship to my country/region?
    How long is shipping duration?
    How do I know the estimated delivery time?
    Return & Refund
    How do I return an item?
    Have you received my returned items?
    I've returned my item, how soon will I receive my refund?
    Account
    How do I reset/change password?
    Contact us: service@eechic.com